Reviews are one of the most significant components of social proof in the digital landscape. They allow your business to show its core values and build positive rapport with your customers. Having an automated system to track and alert you to new reviews makes this process easier to manage.
The unique options for reputation management are automation. Your business can send out a response to gather further reviews from completed transactions, emails, and even chatbots. The most significant benefit is the 24/7 monitoring being able to respond proactively to all reviews or comments about your business online in real-time.
- 85% of consumers trust online reviews as much as personal recommendations. (reputation x 2020)
- Nearly 3 out of 4 consumers trust a company more if it has positive reviews. (reputation x 2020)
- 49% of consumers need at least a four-star rating before they choose to use a business. (reputation x 2020)
- Reviews that only gave 1 or 2 stars failed to convert 86% of prospective customers. (reputation x 2020)